Emergency contact numbers and information. An emergency repair: Would cause danger to your health; Be a risk to your safety ; Potentially cause serious damage to a property; Permanent repair 0000012158 00000 n 0000025801 00000 n For FREE, no obligation advice… Call our housing advice team on 0800 612 4690, quoting “ Croydon Council ”. Homefinder UK is a national housing mobility scheme that offers housing opportunities to social tenants and households who have been placed in temporary accommodation by local authorities. Other emergency numbers. Sheltered housing is mainly for older people and usually takes the form of a group of small bungalows or flats supervised by a scheme manager, who may or may not live on site, and who can give help and support in an emergency. This excludes bank holidays. In addition, the council’s core spending power saw an increase of nearly £20.8m this financial year even before additional emergency funding was announced. For non-emergencies, you can call the police on 101 and get medical advice by calling 111. If possible, we will also look to secure compensation for you for the period of time which you have had the problems. It is thought to be the first local authority to do so since Northamptonshire County Council in 2018. Emergency contacts. They have regular contact with the general public through council meetings, telephone calls or surgeries. Within this section you can find information and advice for council tenants, private tenants and homeowners. Housing. The Council issued a Section 114 notice on Wednesday afternoon "due to the severe ongoing financial challenges facing the authority." In Croydon, there are almost 5,000 households currently on Croydon Council's waiting list, called the housing register. Croydon Council has "gone bust" after "running up £1.5 billion in debt," local MP Chris Philp has claimed. 0000025470 00000 n 0000014945 00000 n 0000010796 00000 n Call in or phone. The council doesn't have to provide housing if you're only threatened with homelessness. Emergency assistance outside office hours. Secretive: Tony Newman. One member of the Croydon planning committee has referred to this as a “9-9-9 housing emergency”. Croydon Council Housing Team on 020 8726 6100. London Borough of Croydon Council Social Services, Croydon, London as featured on carehome.co.uk the leading guide to the care sector. 0000035506 00000 n The commissioning outcomes planned are as follows: You meet the immigration conditions. Writing for Inside Housing, Alison Butler, cabinet member for homes and gateway services at Croydon Council, said that the decision increased the chances of homeless families being moved out of the borough. Croydon's housing targets are out-of-step with the Mayor's London Plan, and residents are on the warpath against the Town Hall's planning chief, reports BARRATT HOLMES, our housing correspondent When Paul Scott, the architect behind Croydon's disastrous planning and housing policies, endorsed a self-congratulatory article for the council's website last month, he unwittingly unleashed … Emergency contact numbers. When you arrive at Access Croydon in Bernard Weatherill House you will be met and shown where you need to go. 0000035054 00000 n Croydon Council have commenced a pilot scheme with Kensa Contracting to install a low-carbon fifth generation district heating system for its residents that will cut the cost to residents and the environment.. Debt-hit Croydon Council has effectively declared itself bankrupt by issuing a Section 114 notice due to its “severe and ongoing” financial difficulties, including owing around £1.5 billion. 0000015405 00000 n We aim to respond to emergency repairs within four hours. 0000017611 00000 n We are committed to making our website accessible to all visitors. 1. Use our computers to access services How to contact Best way to get in touch. 0000025867 00000 n Emergency repairs (outside of working hours) If you need to request emergency repair outside of working hours, including weekends and bank holidays, call the repair service on 020 8726 6101 . As well as pooling their resources when discussing terms with landlords and letting agents, the councils involved in Capital Letters will have access to a £38 million Government grant to help fund … 0000002493 00000 n The remainder of the housing repairs service (approximately 11 000 000 GBP per annum) will be delivered by the Council’s in-house provider. Though the council’s planning department and the planning committee have never sought to do anything about this transparent gaming of the system. 0000004181 00000 n Access to supported housing services where appropriate, or signposting and onward referrals to other appropriate services. Croydon Council found the tenant emergency accommodation. It was estimated that between 1,000 and 1,150 bed spaces were occupied by self-funders. Housing. If you need to contact the council out of hours in the event of an emergency please call: (01204) 336900. They have gone to the Ministry of Housing, Communities and Local Government to seek permission to borrow money just to pay the bills. K���r��MF�ScÇ}�����z. "Even those that are considered are likely to face a lengthy wait, unless they choose areas that have the most vacancies," it says on the council website. Answer a few questions and the Housing Options Finder will give you tailored options to explore. Hide. 0000011516 00000 n 0000017576 00000 n 0000026018 00000 n Please enter a partial address, location or postcode: eg: 10 This Street, Croydon or CR9 or East Croydon Station United Kingdom. Due to Coronavirus (COVID-19) we are only open for emergency appointments, Births, deaths, marriages and citizenship, Power cuts and electricity problems (new national number), Emergency Services (Police, Fire Brigade, Ambulance) - 999, Environment Agency Floodline - 0345 988 1188, Sutton & East Surrey Water 24hr Emergency Line - 01737 772000 (Is the water pipe your responsibility? The Mayor’s Good Growth vision echoes Croydon Council’s own vision set out in the recently adopted Croydon Local Plan (February) 2018 (CLP18). Opening times. Councils are offering landlords cash payments of up to £4,000 to accommodate homeless families as a shortage of social housing forces authorities to court … 0000005290 00000 n This included the rolling investment of £100m for the acquisition of up to 250 properties at market rates. 2.1 In July 2017, Cabinet agreed to a number of recommendations to increase housing supply to help to relieve the temporary and emergency housing situation in Croydon. 0000039240 00000 n 0000035428 00000 n By working in partnership with social landlords Homefinder helps households who want or need to move to find a home that better matches their household size and personal and financial circumstances. Housing Options, Homelessness and Support Private Sector Housing Who should I contact? Croydon Council Bernard Weatherill House 8 Mint Walk Croydon, CR0 1EA; Due to Coronavirus (COVID-19) we are only open for emergency appointments 0000035623 00000 n What you can do here. 0000034735 00000 n London Borough of Croydon Council Social Services, Bernard Weatherill House, 8 Mint Walk, Croydon, London Use our computers to access services 216 0 obj <> endobj xref 216 48 0000000016 00000 n It is in operation from 5pm to 8.30am Monday to Friday and for 24 hours a day at weekends and on public holidays. f) The Council should urgently consider and implement alternative uses for the Croydon Park Hotel, including the recent business case to use it for Emergency Temporary Accommodation. 0000004968 00000 n Greater Manchester Fire Service Telephone: 0161 736 5866 for general enquiries. This is called an Emergency Housing Contribution. Lambeth's Emergency Support Scheme (ESS) can help if you're a resident facing a crisis, emergency or disaster that needs help. 0000025983 00000 n Emergency Services (Police, Fire Brigade, Ambulance) - 999. 0000013891 00000 n 0000033316 00000 n Housing options finder. 0000033134 00000 n Area served. Between April 2014 and November 2014, 761 of those bed spaces were occupied by people placed by Croydon Council and Croydon Care Commissioning Group (the grouping of GPs in Croydon that provides primary health care services in the borough). Under the council’s new plans to be presented at cabinet on Monday, priority will go to applicants that have lived in the borough for more than three years and … 8 Mint Walk, Croydon. Rental income is ring-fenced to be spent on tenancy management and maintaining these properties. Citizens Advice Croydon’s office in Portland Road is currently CLOSED. Croydon Council has launched a consultation on its proposals for the future delivery model of children’s centres in the borough. 0000002912 00000 n h�b```a``�c`c`5df@ aV�(ǂ ���ӋT�b�9p�}o�uy�� 0000010183 00000 n However, this figure shot up to 45 by the end of 2014 and has more than doubled just a year later. Social housing. New senior officer to lead Croydon housing improvements Croydon has appointed an interim executive director for housing to co-ordinate widespread improvements to how council residents are listened to and looked after. Help if you are homeless or at risk of homelessness or family violence. For emergency repairs between 5pm and 9am Monday to Friday and over the weekend call 01708 756699. On arrival. The Housing Strategy 2020-25 sets out how the Council hopes to secure the homes that local people and the borough need Housing and council tax; Homelessness; Temporary accommodation. 0000033200 00000 n 0000032803 00000 n Croydon is in financial difficulties and issued a Section 114 Notice in November 2020, due to a projected overspend of £60m, and central government has stepped in to offer a multi-million pound loan so … image caption Croydon Council announced in the summer it wanted to cut staff numbers by 15% - about 410 roles Cash-strapped Labour-run Croydon Council has imposed emergency … For the police, fire service or medical emergencies, call 999. trailer <]/Prev 644073/XRefStm 1649>> startxref 0 %%EOF 263 0 obj <>stream Council ignores medical evidence when deciding man’s housing application. Croydon Council Bernard Weatherill House 8 Mint Walk Croydon, CR0 1EA; Due to Coronavirus (COVID-19) we are only open for emergency appointments %PDF-1.7 %���� Rough sleeping Council homes Pay your rent or deposit Benefits and assistance Council Tax Private renting Improve your home Find a home Homelessness Self build Drains. 0000004536 00000 n Opening hours: Monday to Friday, 9am to 4pm. Croydon Council has received nearly £1million of government covid cash from a fund to ensure local sports and leisure facilities can reopen safely after the coronavirus lockdown – but the authority has done nothing to open the doors of Purley Leisure Centre, which have been firmly locked shut since March 2020. 0000012699 00000 n At a cabinet meeting on Monday (September 21) the council's director of finance, Lisa Taylor, said that if the budget cannot be balanced she will have to issue a Section 114 notice - stopping any new expenditure and essentially … These are: • Housing Revenue Account (HRA) – social housing properties owned and managed by the Council. Who do we help? Croydon Council has been allocated over £23.5m in unringfenced funding since the start of the pandemic. ), Thames Water Sewer Flooding 0800 316 9800, UK Power Networks (emergencies and power cuts) - 0800 316 3105, National Grid (Gas emergency) - 0800 111 999. On arrival. … Our panel of specialist housing solicitors are on hand to negotiate with Croydon Council in order to get your property repaired or free of infestation. 0000026096 00000 n 0000359077 00000 n London Borough of Croydon. Croydon CR0 2TE 020 8681 8133 Choices 41-43 Brighton Road Croydon CR2 6EB 020 8680 1414 Croydon estate agents that may accept partial housing benefit. Emergency Accommodation Team – Emergency Housing Interventions Officer x 2 – permanent roles Croydon Council is committed to preventing and reducing homelessness. 0000003955 00000 n It is the southernmost borough of London. These messages will normally be broadcast on: In some cases dedicated telephone information lines may be set up. Bernard Weatherill House. Number for the main water providers are below: Thames Water: 0800 714 614 Southern Water: 0845 278 0845 SES Water: 01737 772000. The Croydon figure is in stark contrast to figures of fewer than 18 months ago. Our address. You can also find advice on what to do if you are at risk of becoming homeless, including tailored housing advice guides for a range of homelessness situations, and details on how to apply for social housing. If you feel that Croydon Council have ignored your requests to repair your home and that your family’s health is at risk WE CAN HELP. Out of hours general number. Email us: CroydonChoice@croydon.gov.uk . The Council continues to work with the Mayor to enable and deliver his, and our own, vision for growth in the borough. it's your first time in emergency housing, or; it's been a while since you've needed emergency housing and there's a new reason you need it again. indefinite leave to remain (ILR) Croydon council leader Hamida Ali, who took up the role last month, said: “We need to be honest about the fact that, for a number of reasons, the council is on track to spend more than we have. The ground source heat pumps at the Croydon council-owned 10-storey block in New Addington will cut carbon emissions, help improve air quality, and save up to £300 per home per year … settled status from the EU settlement scheme . 0000004069 00000 n At its centre is the historic town of Croydon from which the borough takes its name; while other urban centres include Coulsdon, Purley, South Norwood, Norbury, New Addington and Thornton Heath. Joining the Capital Letters scheme means the council will be able to negotiate longer temporary accommodation contracts and reduce the need for more expensive nightly-let emergency housing. Help us plan for the future of Croydon: Feedback invited on discussion paper The local authority for the London Borough of Croydon, Croydon Council provides a large number of services for local people, businesses and visitors to the borough, including services for children and adults, environmental, cultural, sports, housing, planning and benefits services. the original goals of providing affordable housing and value creation. New council house priority plans for Croydon residents ... has been hit by the housing crisis and the waiting list is long with the number of households placed in emergency and temporary accommodation rising year on year. g) The Council review its Assurance process and produce a more robust The contract period will be 5 years initially with a break clause after 3 years; there will be further options to extend up to 10 years in total. Even if the emergency budget is passed, there is no guarantee that Whitehall will being willing to assist. 0000014376 00000 n Croydon Council Housing Questionnaire – LB Croydon . Croydon London Borough Council is the local authority for the London Borough of Croydon in Greater London, England.It is a London borough council, one of 32 in the United Kingdom capital of London.Croydon is divided into 28 wards, electing 70 councillors. They may not approve the emergency budget, since it will not be sufficient to cover all the cash shortfall. The council's contact centre's normal office hours are weekdays, 9am to 5pm, except Wednesdays when we're open from 10am. 0000035966 00000 n This emergency service operates when our offices are closed. After Eastlondonlines reported that more than 70 families were overstaying the legal limit in March 2013, the council successfully slashed the number to zero by June that year. 0000035888 00000 n We use some essential cookies to make this website work. You need to work a … Croydon (ref 5622), in which the Council said that there is much to be welcomed and supported in the Draft London Plan. Sheltered housing can be bought or rented privately, or it may be provided by a local authority, subject to eligibility. Our Mayor. Show The remainder of the bed spaces were either vacant or occupied by people placed from outside of Croydon… Croydon council failed to take into account a man’s life-threatening health conditions – despite receiving letters from his specialists – when it decided the type of homes he could apply for, the Local Government and Social Care Ombudsman has found. The council will still have to look into your situation but they might not provide further emergency housing before they come to a decision. Email us: CroydonChoice@croydon.gov.uk . After 7 nights, you'll start to pay for some of your accommodation costs. How many homes do you currently operate? giving feedback Crisis & emergency accommodation. Croydon Council Bernard Weatherill House 8 Mint Walk Croydon, CR0 1EA; Due to Coronavirus (COVID-19) we are only open for emergency appointments Croydon Council Bernard Weatherill House 8 Mint Walk Croydon, CR0 1EA; Due to Coronavirus (COVID-19) we are only open for emergency appointments 0000017689 00000 n Vulnerable people, including those who are homeless, with mental health issues, offending history. Visit us: Access Croydon, Bernard Weatherill House, 8 Mint Walk, Croydon, CR0 1EA. 0000003306 00000 n 0000001828 00000 n 0000036234 00000 n Environment Agency Floodline - … Other methods may also be used, depending upon the nature of the emergency, including: NEW Help improve this site by Accessibility. 0000001256 00000 n We are not be offering face to face drop in sessions or face to face appointments until further notice. The council call this being 'eligible for assistance'. Borough Profile. info)) is a London borough in south London, part of Outer London.It covers an area of 87 km 2 (33.6 sq mi). Croydon Council says it has now launched an investigation and tenants of the two worst-affected flats have been moved to temporary accommodation. You'll pay about 25% of your income (after tax). About Our Council. One-on-one help in signing up is available at borough libraries, in Access Croydon or by calling the contact centre on 020 8726 6000. There is a substantial waiting list for re-housing and applicants are placed in bands to reflect their housing need. Visit us: Access Croydon, Bernard Weatherill House, 8 Mint Walk, Croydon, CR0 1EA. Opening hours: Monday to Friday, 9am to 4pm. In major emergency situations, it may be necessary for the Council to issue warnings and advice to the public. 0000001649 00000 n 2. What you can do here. If you need advice you can still call us on: 0800 144 88 48 (freephone) You can call or text us 9am to 5pm, Monday to Friday. The emergency budget report makes it clear that the council is broke, and but for covid-19, a Section 114 notice to that effect will have had to have been issued months ago – something Newman, Hall and their now discredited chief executive Jo Negrini repeatedly tried to deny was the case. The service is available to both tenants and leaseholders. The waiting time will depend on your position in your current band and At the start of the coronavirus outbreak, the government asked councils to provide emergency housing for anyone on the streets without a place to stay. 0000009682 00000 n Social housing is short and long-term rental housing, made up of public and community housing. Cookies on GOV.UK. Surgeries provide an opportunity for any ward resident to go and talk their Councillor face to face and these take place on a regular basis. You usually qualify if you have: British or Irish citizenship. … LB Croydon switchboard - 020 8726 6000. Emergency housing during coronavirus. However, there are only around 800 lettings available each year. Once Croydon Council has received your forms, they will assess your eligibility for sheltered accommodation. 0000013248 00000 n If you face a sudden unexpected social care emergency please call: (01204) 337777. Auditing firm Grant Thornton found that Croydon had borrowed £545m in the past three years to invest in housing and commercial property, including a £200m loan to its own housing development company Brick by Brick. Duty to refer. LB Croydon - Housing Options Section. But despite this, the council still faces a £22.4m budget gap which the council hopes will be plugged by formally asking the government for a 'Capitalisation Direction'. Croydon will now freeze spending on all but essential services to protect vulnerable residents. Some organisations need to let the council know about people who may be homeless or threatened with homelessness. For emergency out-of-hours housing assistance from the council, please call 020 8825 5000. When you arrive at Access Croydon in Bernard Weatherill House you will be met and shown where you need to go. This is an opportunity for enthusiastic people who share our commitment to join us and make a tangible difference to the lives of homeless people whilst ensuring council resources are used fairly and appropriately. Apply for council housing through your local council - you'll usually have to join a waiting list . 0000001975 00000 n Greater London. Croydon currently owns and/or manages a variety of different properties types.

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